Returns & Exchanges
OUR RETURN PROCESS
We have a 30-day return policy. You must request a RMA (Return Merchandise Authorization) number within 30-days from the date of shipment and we must receive the returned items back within 30-days from the date you received the RMA number. To start the return process please call us at 1-516-744-1122 and our customer care representative will provided you with a RMA (Return Merchandise Authorization) number. We are not responsible for any items returned without an RMA number clearly marked on the outside of the package.
The items must be in their original condition, packaging, and unused. You are responsible for the return shipping costs and any damage or loss during shipment back to us.
Some of our products are non-refundable as specific conditions are required.