Shipping & Delivery
Free insured shipping to 37 countries, including the US, Australia, UK, EU and GCC.
Every order ships on a protected, insured pallet with tracking — free to all 37 countries we serve. Door-to-door timelines vary by destination; see the table below for your region.
How long does shipping take?
Your order goes into our production & preparation queue the day you order. Typical door-to-door timelines:
| Destination | Door-to-door timeline |
|---|---|
| United States | 7–14 business days |
| UK & EU | 1–2 weeks |
| GCC | 1–2 weeks |
| Australia & NZ | 8–12 weeks (sea freight, insured) |
| Other destinations | 2–4 weeks |
| Bulk / studio orders | ~6 weeks for US, UK & EU and GCC · for Australia & NZ, bulk follows the sea-freight timeline (8–12 weeks) |
How does delivery work?
- Equipment ships on a protected pallet, fully insured.
- You receive tracking as soon as your pallet is on the way.
- Our team checks in on WhatsApp until it's delivered.
- Arrives damaged? Photograph it at delivery, we replace the part or the machine, free.
Customs & import duties
Shipments are delivered DAP, depending on your country, local import duties or taxes may apply on delivery. Message us before ordering and we'll tell you exactly what to expect for your country.
Assembly
Every machine ships with printed instructions and step-by-step video guides. Most machines arrive largely pre-assembled and are ready the same day with basic tools.