ORDER STATUS & EMAIL NOTIFICATIONS

EMAIL NOTIFICATIONS ABOUT YOUR ORDER
After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:
Order Confirmation: This is confirmation of your order placed on 8/10/10. Your order number is xxxxxxx. When your order has shipped, you will receive another e-mail from Private Pilates Equipment containing shipment details, including a tracking number. Please keep this e-mail for your records.
Ship Confirmation: We are notifying you that the following item(s) have shipped from order xxxxxxx. If there are remaining items in your order that were not shipped at this time, you will receive a similar shipment confirmation e-mail when they ship.

LEAD TIME
What is the lead time for our products?
Private Pilates Equipment hand crafts their apparatus with unerring precision and quality.  All orders are custom made in the order they are received. Due to high volume of orders, our current lead time ranges from 6-8 weeks for some products and 28-32 weeks for other products. The lead time depends on where we are in the production schedule. We will do our best to inform you of your lead time at the time of your order.

What if I have a specific deadline?
Please share your deadline with us and we will work with you to accommodate it. However, keep in mind that due to covid-19 and its impacts on our services, our ability to help will be very limited, but we will do our best.

Do you customize your products?

We do not have product customization. 

CHANGING YOUR ORDER
You may change your order within 24-hours of placing it without incurring any additional charges. If you change your order after 24-hours but before we ship it, we must cancel the original order and submit a new one. You will incur a 25% restocking fee for the equipment removed from the order. Changing your order may delay your shipping date.

CANCELLING YOUR ORDER
Private Pilates Equipment will return your initial deposit in full if you cancel your order within 24-hours of placing it. Should you cancel your order after 24-hours but before we ship it, we will deduct a 25% restocking fee for the order, not including shipping.